Technical support

Customer success begins long before a product is delivered and continues throughout its entire lifecycle. Our Support Team plays a critical role in both the pre-sales and post-sales phases, ensuring each customer receives expert guidance, technical assurance, and reliable assistance every step of the way. They will assist you with installation, configuration, software setup, integration with third-party systems, and real-time troubleshooting.

Our Field Application Engineers are available to deliver training sessions and provide rapid resolution to technical issues. Our support services are available for extend hours across Europe, North America and Asia. Experienced Field Application Engineers can provide on-site assistance at the customer’s location, remote support via screen-sharing tools, or support at SBG Systems headquarters or through regional partners.

Discover more about our Support Team.

Home Helpdesk

SBG support center

Get help, find our guides and resources. Customers benefit from 24/7 access to the SBG Remote Help Center, a secure portal hosting: product manuals and datasheets, firmware downloads and changelogs, software tools including the latest versions of SBG Center and Qinertia and the most frequently asked questions (FAQ) section.

Visit our technical support center Ask a technical question

A five-star support

From onboarding and configuration to long-term maintenance and upgrades, SBG’s Support Team is engaged at every step of the customer journey. We understand that time-sensitive missions cannot afford delays or uncertainty. That’s why we offer proactive, step-by-step assistance to ensure smooth installation, optimal calibration, and seamless integration with third-party systems.

Expert guidance Receive detailed technical advice to help you choose the right product that meets your specific needs.

Extended hours We provide round-the-clock technical support thanks to our 3 centers located in Europe, North America, and Asia, so you can get help whenever you need it.

Comprehensive training Get in-depth training and resources to maximize your product’s capabilities and use it effectively and confidently.

Personalized solutions Receive tailored assistance based on your individual requirements, ensuring optimal performance and satisfaction.

Seamless integration We help you integrate our solutions into your existing systems and workflows, ensuring a smooth transition and optimal functionality.

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Our technical support team is always on the move

Meet our technical support team

At SBG Systems, technical support goes far beyond answering questions — it’s a partnership built on expertise, agility, and hands-on collaboration. Our dedicated team of Field Application Engineers is constantly on the move, working side by side with customers across the globe to ensure their systems perform at their best. With team members based in key regions including Europe, the North America, and Asia, we provide multilingual, time zone-friendly assistance tailored to our customers’ specific needs.

Field-driven expertise, wherever you need it

Our Field Application Engineers are deeply involved in every stage of the customer journey. Whether it’s on-site at your location, remotely via secure screen-sharing tools, at our headquarters in France, or through one of our regional partners, the team is always ready to assist. From initial integration to complex troubleshooting, we bring deep technical know-how and real-world experience to every interaction.

Real-world testing and applied insight

Every member of the team actively participates in product testing and development projects. This hands-on approach ensures that our Field Application Engineers know the products inside and out — and understand the challenges customers face across land, air, and sea. Their insights help drive product improvements and ensure our solutions perform in even the most demanding environments.

Personalized product training and assistance

technical level, goals, and application. Our Field Application Engineers lead these sessions in person, remotely, or through our global partner network — wherever you are. Topics include:

Sensor configuration and calibration
Data acquisition and processing
Mastering SBG Systems post-processing software
Integration best practices
System maintenance
Industry-specific insights for hydrography, UAVs, robotics, and defense

Whether you’re a first-time user or deploying our systems in advanced operations, our training ensures you get the most out of your technology — with confidence and efficiency.

Forward thinking

At SBG Systems, we don’t view technical support as a reactive service—it’s a proactive partnership. From the moment you choose one of our navigation solutions, you can count on the full backing of our skilled and passionate Field Application Engineers. Whether you’re facing an urgent integration issue or seeking best practices for your next deployment, our team is here to ensure success.

We’re proud to offer not just precision sensors, but also precision service—backed by real people, real experience, and a genuine desire to help you achieve your mission.

Contact our support team

Tutorials made by our experts

Access a growing library of training videos designed to help you get the most from your SBG Systems inertial solution. Enjoy our step-by-step video guides anytime you want, at your own pace.